Check access in your browser
Exact permission menus differ by device and browser.
Browser permissions
When the application asks, allow camera and microphone access. If you previously blocked it, open the permission controls beside the browser address and review the site settings.
System permissions
Also check that your operating system allows the browser to use the devices.
Other apps
Close another application or tab that is already using your camera.
Improve the picture and sound
Face a light source rather than sitting with a bright window behind you. Keep the phone steady and frame your face at eye level. Use headphones if the other person hears an echo. If you have several microphones, select the one you actually use in the application’s device settings. Never cover the microphone while holding a phone.
When the call freezes
Try a stronger connection and pause large downloads or streaming on the same network. Close unused tabs, then reopen the page if necessary; doing so ends the current session. If problems continue, try an updated browser. A browser permission fix will not resolve every network or provider issue. Use in-app support for an account or service problem.
